Frequently Asked Questions
Everything you need to know about our military-grade honors and gear.
Are your medals and ribbons official military specification?
Yes, all our awards, medals, and ribbons are manufactured to meet or exceed the rigorous standards set by the Institute of Heraldry and military specifications.
How long does it take to process a custom mounting order?
Custom medal mounting and ribbon rack builds typically take 3-5 business days to process before shipping, as each is handcrafted by our specialists.
What is your return policy for customized items?
Personalized or custom-mounted items are generally non-returnable unless there is a manufacturing defect or an error on our part. Standard merchandise can be returned within 30 days.
Do you offer international shipping to APO/FPO addresses?
Absolutely. We specialize in shipping to our service members worldwide, including all APO, FPO, and DPO addresses via USPS Priority Mail.
Can I request a bulk discount for my unit or organization?
Yes, we offer competitive bulk pricing for military units, veteran organizations, and government agencies. Please contact our sales team for a formal quote.
How can I track my order status?
Once your order is dispatched, you will receive an email notification containing a tracking number and a link to monitor your shipment's progress in real-time.